Frequently asked questions

Relently is an all-in-one customer relationship management platform built specifically for study abroad consultancies and education agents. It unifies student lead management, document collection, application deadlines, task automation, WhatsApp communication, and reporting into a single system, with role-based portals for admins, managers, agents, sub-agents, and parents.

Yes. Relently connects directly to the WhatsApp Business Platform (Meta Cloud API) using your own WhatsApp Business account (BYOC - Bring Your Own Channel). It includes a built-in AI assistant that can answer common student questions, share application status updates, and automatically hand off complex conversations to the right human agent.

Yes. Relently is a BYOC (Bring Your Own Channel/Credentials) platform. Each consultancy connects its own WhatsApp Business API credentials, its own Twilio account for SMS, and its own SMTP email settings, so all communication is sent from your organization's own numbers and addresses.

Yes. Relently is multi-tenant by design - every organization's students, documents, conversations, and settings are fully isolated from every other organization. Role-based permissions (Admin, Manager, Agent, Sub-Agent, Parent) control exactly what each user can see and do within your organization.

Relently includes a visual student pipeline and lead management, a secure document vault, deadline and task automation, a WhatsApp inbox with an AI bot, email and SMS notifications, performance reports, and a multi-organization super admin console.

Relently is built and maintained by LetTech, Pakistan's Problem-First Technology Company. LetTech builds AI-native software that solves real-world problems across education, healthcare, immigration, employment, and small business sectors. Learn more at lettech.pk.

Click "Get Started" to register your consultancy and create your organization workspace. You can then invite your team as agents or sub-agents, connect your WhatsApp/SMS/email channels, and start adding students to your pipeline immediately.

Relently uses simple monthly pricing with a free 14-day trial and no credit card required. There are Starter, Professional, and Enterprise plans. See the pricing page for current rates.

Click “Start Free Trial”, register your consultancy, and your organization workspace is created instantly. You can then invite your team and start adding students. Step-by-step guides are in the Help section.

Yes. Admins and managers can send a sub-agent an invite link (emailed automatically). The sub-agent sets their own password, refers students, and the agency tracks their referrals and commissions.

The Help section contains step-by-step how-to articles - creating your account, inviting agents and sub-agents, connecting WhatsApp, adding students, and more.